Refund policy

Refunds

We want you to love your Lalashé lashes. If for any reason you are not completely satisfied with your purchase please review our return policy below.

 

Before You Return

Not getting the results you expected? Do not send anything back just yet. Most application challenges are easier to fix than you think and our team is here to help.

Scan the QR code inside your kit for a full step by step tutorial from our professional lash advisor with 17 years of experience. Still need help? Reach out to us directly at order@shoplalashe.com and we will personally walk you through it.

We want you to love your Lalashé lashes and we will do everything we can to make that happen before you consider a return.

 

Unopened and Unused Items

Unopened and unused items in their original packaging are eligible for a full refund within 30 days of delivery. Item must be in the same condition as received with all original contents intact.

 

Opened Items

Opened items are eligible for a return within 30 days of delivery subject to a $10 restocking fee. This fee will be deducted from your refund total at the time of processing.

 

Defective or Damaged Product

If your product arrives defective or damaged contact us within 14 days of delivery at order@shoplalashe.com with your order number and a photo of the issue. We will send a replacement immediately at no charge. No return necessary.

 

Shipping

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. For your protection we recommend using a trackable shipping method for all returns. Lalashé is not responsible for returned packages that are lost or damaged in transit.

 

Refund Processing

Refunds will be issued once the returned item has been received and inspected. Once approved your refund will be processed to your original payment method within 5 to 7 business days.

 

How To Initiate A Return

Contact us first at order@shoplalashe.com with your order number and reason for return to confirm eligibility. Do not send items back without contacting us first as unauthorized returns will not be processed.

 

Sale Items

All sale and promotional items are final sale and are not eligible for return or refund